Have a question or need help with a booking? Check our FAQ below or reach out to our team.
For active booking emergencies, use the dispute button on your booking page for fastest resolution.
Go to my bookingsYou can cancel a confirmed booking from your Bookings page before the worker marks "en route". If the worker is already on the way, contact support for assistance.
If your booking is cancelled before the worker arrives, you receive a full refund. After the job starts, refunds are handled through our dispute process. Refunds typically appear within 5-10 business days.
If a worker fails to arrive, you can open a dispute from your booking detail page. Our team will investigate and issue a full refund if the no-show is confirmed.
Every worker on CraftsCall goes through ID verification, licence checks (where applicable), and profile review by our team before they can receive jobs.
Not yet — our matching engine selects the best available worker based on your location, the trade category, and worker ratings. We may add favourites in the future.
The service fee covers secure payment processing, booking protection, in-app messaging, and access to our support team if anything goes wrong.
If the worker identifies additional work beyond the first hour, they submit a change order through the app. You can approve or reject it before any extra charges apply.
After your booking is marked complete, you'll see a "Leave a review" option on the booking detail page. Reviews are tied to verified bookings only.